Shipping policy

Shipping & Fulfillment Policy

Order Processing & Fulfillment Times

Standard Parcel Orders: Orders are processed and packed within 1 to 2 business days (Monday through Friday, excluding major holidays).

Tracking Confirmation: Once your shipping label is generated, an automated tracking number will be emailed to your order address. Please allow 24 hours for carrier tracking updates to register in the system.

Shipping Methods & Domestic Transit

Standard Parcel (UPS Ground): All standard web orders, starter kits, and individual case orders ship via UPS Ground. Standard transit times range from 1 to 5 business days depending on your delivery zone.

Bulk Wholesale & Pallet Freight (LTL): Commercial orders exceeding 4 cases or full pallet quantities ship via Less-Than-Truckload (LTL) freight carriers. Freight shipments require delivery coordination to confirm loading dock availability or liftgate requirements.

Local Regional Commercial Delivery: Select commercial facility accounts and local B2B routes receive scheduled direct delivery via company transport vehicles.

Packaging & Chemical Transit Standards

To ensure safe transit and comply with chemical transport standards:

Liquid Packaging: Ready-to-use spray bottles and 1-gallon refill jugs are shipped with factory transit safety caps intact and individually poly-bagged.

Sprayer Hardware: To prevent leaks or accidental compression during parcel sorting, trigger sprayers are packaged loose alongside sealed bottles in cushioned, heavy-duty boxes.

Master Case & Pallet Protection: All bulk gallon cases use reinforced corrugated box dividers to prevent puncture or bottle friction during transport.

Damaged, Leaking, or Incorrect Shipments

While packages are reinforced for transport, transit handling issues can occasionally occur.

48-Hour Reporting Window: If an order arrives damaged, leaking, or with incorrect items, notify us within **48 hours of delivery**.

Required Documentation: Email clear photos of the outer shipping box, shipping label, and the damaged product to support@solutionsupplypro.com.

Resolution: Upon photographic verification, a replacement order or credit will be dispatched immediately at no additional cost to you.

Delivery Address Changes & P.O. Boxes

P.O. Boxes: Because our products ship via UPS Ground and freight carriers due to liquid chemical transport regulations, we cannot ship to P.O. Boxes. A physical commercial or residential street address is required at checkout.

Address Corrections: If an incorrect address was submitted, contact support@solutionsupplypro.com immediately. Once a tracking number is registered and the package is in carrier possession, route alterations may incur carrier intercept fees.