Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return for unopened merchandise.

While we take extreme care in packaging, if your order arrives defective, wrong, or damaged/leaking due to carrier transport, please report it within 48 hours of delivery. Please email clear photos of the shipping box, shipping label, and damaged product to support@solutionsupplypro.com. Upon verification, we will immediately dispatch a replacement or issue a credit at no additional cost.

To be eligible for a standard return, your item must be in the same condition that you received it: unopened, unused, with factory safety seals fully intact, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, contact us at support@solutionsupplypro.com.

If your return is accepted, we will send you instructions on how and where to send your package, along with return shipping details. Items sent back to us without first requesting a return will not be accepted.

Due to safety, health, and chemical compliance regulations, we cannot accept returns on opened liquid containers, chemical refills with broken safety seals, custom wholesale orders, sale items, or gift cards. Please contact us if you have questions or concerns about a specific product before ordering.

The fastest way to ensure you get what you need is to return the unopened item you have, and once the return is accepted, make a separate purchase for the new item.

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in the same unopened condition that you received it, with safety seals intact, and in its original packaging with proof of purchase.

We will notify you once we have received and inspected your return and let you know if the refund was approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at support@solutionsupplypro.com.